SHELTON, WA 98584
Ext. 5882
Choosing a Broadband Supplier
Because data communications is becoming an important part of your life, choosing the right provider of fiber optic services is critical.
Mason County PUD No. 3 has built the backbone, but it is only a wholesaler. PUD 3 works with established local retail services providers who provide broadband services over our fiber optic network. These retailers provide the final hookup to the home or business, billing and customer service.
There are three easy steps to get started.
- Determine the types of services you will need
- Select a service provider (retailer).
- Complete an application form.
Applications are available through an authorized PUD 3 fiber optic network retailer or below.
There are many questions to ask before deciding on a retailer for your fiber optic service.
How much does the fiber service cost?
Monthly service charges and hookup fees vary among retailers. Shop around for a deal that is best for you.
Do you provide the home connection as part of the service charge or is it an additional fee?
These charges vary among retailers. Ask if the retailer offers a package deal or has a special promotion for starting service.
Is my home ready for fiber?
You may need new or additional cable in your home to receive services offered on the fiber optic service. Speak to one of the retailers about cabling needs.
What kind of customer service do you need?
One question to ask is, “What kind of customer service do I need?” If you are new to the internet, or if you aren’t a natural born techie, you may want a help desk to call for questions.
Depending on your customer service comfort level and the local level of service provided by each retailer, these questions may affect your choice.
Ask about the customer service hours offered. Are they available 24 hours a day, seven days a week? Are they only available during business hours?
Are you a broadband specialist?
Will you offer other fiber optic network services when they are available?
Does the retailer plan to expand into new services as they become available on the Mason County PUD No. 3 fiber optic network?
